Privacy Policy

At Goognu, we value your trust. We earn it by delivering exceptional products and services and by handling your personal information privately and securely. This Privacy Policy sets out our commitment to you.

This Privacy Policy applies to personal information collected by Goognu Data Services Pvt. Ltd. and its United States operations (“Goognu”, “we”, “our” or “us”) through www.goognu.us, our landing pages, enquiry forms, email, phone, social media, events, direct marketing campaigns and any offline communications (together, the “Goognu Services”).

We handle personal information in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA). This policy explains what we collect, why, how we use and disclose it, how we keep it secure, and how you can access, correct or complain about it. By using the Goognu Services you acknowledge this policy. If you do not agree, please do not use https://goognu.us/ or the Goognu Services.

We collect personal information only where it is reasonably necessary for our business functions and activities. This may include:

• Contact details such as your name, email address, phone number, company name and job title.
• Details you provide in enquiry forms, chat, emails or calls, including your project requirements and comments.
• Billing and account information if you engage us for services (we do not store full payment card details).
• Technical information such as IP address, browser type, device, pages visited, referring URL and the advertising campaign that brought you to us.

How we collect it

We collect most information directly from you, for example when you submit a form, start a chat, call us or meet us. You may choose not to provide certain information, although we may then be unable to respond to your enquiry or provide services.

Cookies and analytics

Our website uses cookies and similar technologies, including Google Analytics, Google Tag Manager and Google Ads conversion tracking, to understand how the site is used and measure our advertising. You can disable cookies in your browser settings; some parts of the site may not then work as intended.

Young people

The Goognu Services are intended for businesses and adults. In line with the Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13, and we do not knowingly collect it from anyone under 18 without the consent of a parent or guardian. If you believe we have done so, please contact us and we will delete it.

We use personal information for the purposes for which it was collected and related business purposes, including to:

• Respond to enquiries and provide quotes, proposals and services.
• Manage our customer relationship, billing and support.
• Improve our website, services and advertising.
• Send you information about our services (see Direct Marketing below).
• Comply with our legal obligations.

We do not sell your personal information or share it for cross-context behavioural advertising as those terms are defined under the CCPA/CPRA. We may disclose it to our related entities and to trusted service providers who help us operate (for example cloud hosting, CRM, email, analytics and advertising providers), and to regulators, courts or law enforcement where required or authorised by law.

Direct marketing

We send commercial emails in accordance with the CAN-SPAM Act. Every message identifies us, includes our postal address and an unsubscribe option, and we honour opt-out requests within 10 business days.

Goognu operates from the United States, India and Singapore, and some of our service providers store data overseas (including in the United States). Your personal information may therefore be disclosed to, and stored in, India, Singapore and other countries where our providers operate. When information is processed outside the United States it is subject to the laws of that country. We use contracts and other safeguards to protect it.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure, including access controls, encryption in transit and restricted staff access. We destroy or de-identify information when it is no longer needed.

If a data breach affects your personal information, we will notify you and the relevant authorities as required by applicable state data breach notification laws.

Our website may link to third-party websites and platforms (such as social networks) that we do not control. Their privacy practices are governed by their own policies, and we encourage you to read them.

If Goognu is involved in a merger, acquisition or sale of assets, personal information may be transferred as part of that transaction, subject to this policy. We may also disclose information where required by law, to protect our rights, or to protect the safety of any person.

Depending on your state of residence (for example California, Virginia, Colorado or Connecticut), you may have the right to know what personal information we hold about you, to request access to, correction or deletion of it, to opt out of its sale or sharing, and not to be discriminated against for exercising these rights. To make a request, contact us; we will verify your identity and respond within 45 days.

If you have a concern about how we have handled your personal information, please contact us so we can try to resolve it. California residents may also contact the California Privacy Protection Agency (cppa.ca.gov).

Contact:: Privacy Officer, Goognu, 5201 Great America Parkway, Santa Clara, CA 95054, USA. Email: hello@goognu.us.

We may update this Privacy Policy from time to time. The current version will always be available on this page.